Wednesday, August 22, 2007 by Dr. Manny
Medifast and TSFL have instituted a new exchange and return policy.
New! Revised Policies for
Exchanges, Cancellations, and Returns
Effective August 27, 2007
Exchanges
If you are not satisfied with a Medifast Meal, you may exchange up to 10 boxes of product for a comparable product within 30 days from the date of purchase. There must be a minimum of 6 packets in a box to qualify for an exchange. All Exchanges require a Return Authorization Number, which can be obtained from a member of our Customer Service Team. Please call the number printed on the bottom of your Packing Slip.
Cancellations
Orders may be canceled within 72 hours from the date of purchase without penalty. If you wish to cancel your order within this timeframe, please call Customer Service at 1-866-451-9265.
Returns
30-Day Money Back Guarantee
Receive a refund of the purchase price on any unopened, unused boxes returned and post-marked within 30 days of purchase. Refund applies to returned consumable products only; shipping charges, if applicable, are non-refundable. “Free” products received as part of a promotional offer do not qualify for a credit if returned. We will not re-ship returns sent after the 30 day purchase period. We are not responsible for lost or stolen packages. Only the account used for the original purchase may be credited. Client is responsible to pay shipping cost to return product. All returns require a Return Authorization Number, which can be obtained from a member of our Customer Service Team. Please call the number located on the bottom of your Packing Slip.
