Monday, April 28, 2008 by Dr. Manny
Our Medifast exchange policy is included in all outgoing packages, but it's important for all Health Coaches to be familiar with it as well. Please see the official policy below.
Exchanges
If you are not satisfied with a Medifast Meal, you may exchange up to 10 boxes of product within 30 days from the date of purchase for a comparable product. To qualify for an exchange, no more than one packet may be removed from a box.Medifast Super Omega-3 will not be accepted for exchange. Policy is subject to change. All Exchanges require a Medifast Return Authorization Number, which can be obtained from a member of our Customer Service Team. Please call the number located at the bottom of your Packing Slip.
* Comparable product is defined as products of the same type and price; i.e., Ready-to-Drink Shakes may only be exchanged for other Ready-to-Drink Shakes, Medifast Bars may only be exchanged for other Medifast Bars, Momentum by Medifast Meals may only be exchanged for other Momentum by Medifast Meals, Flavor Infusers may only be exchanged for other Flavor Infusers, etc.
